Client Overview

Client Name: Confidential (Multiple Businesses)
Industry: Call Centers, Enterprises, Hospitality, SMBs
Location: National Deployment, Australia.Website: N/A
Project Duration: 2–3 months

Challenges

Legacy PBX systems with high maintenance costs
Lack of integration between communication channels
Remote teams lacking access to office telephony features

Solution

Implemented cloud-hosted VoIP solutions with advanced features
Integrated SIP Trunking with Microsoft Teams and 8×8
Provided softphones, voicemail-to-email, and presence tracking
Enabled call forwarding and routing for remote users

Implementation

Number porting and provisioning of DID ranges
System rollout including handsets, headsets, and mobile apps
User training and admin dashboard setup

Results

40% reduction in telephony expenses
Unified communication system across devices
Enhanced collaboration with real-time presence and routing